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Frequently Asked Questions
  • Q1: Where is your factory located?
    Q1: Where is your factory located?

    A: We are headquartered in Xingfu Town, Shandong Province, China—known as the “Commercial Kitchen Capital.” Our strategic location is just 2 hours from Qingdao Port and Qingdao International Airport, ensuring efficient global logistics for both raw materials and finished products.

  • Q2: What certifications do you hold?
    Q2: What certifications do you hold?

    A: We adhere to the highest international standards, certified by ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and GB/T 18001 (Occupational Health & Safety). These certifications guarantee consistent product reliability and sustainable manufacturing practices.

  • Q3: What sets your production capabilities apart?
    Q3: What sets your production capabilities apart?

    A: We integrate global advanced technologies, including Canada’s AccurPress, Japan’s MADA, Italy’s Salvagnini, and Taiwan's Laifu CNC systems. This enables precision in sheet metal processing, bending, and welding, ensuring ±0.1mm accuracy and 100% quality inspection for every unit.

  • Q4: What products do you specialize in?
    Q4: What products do you specialize in?

    A: Our portfolio spans: Refrigeration: Commercial freezers, beverage coolers. Cooking Solutions: Display cookers, food steamers. Hygiene & Safety: Commercial disinfection cabinets, banquet warming carts. Custom OEM/ODM: Tailored designs for hotels, restaurants, and chains.

  • Q5: Do you offer custom manufacturing?
    Q5: Do you offer custom manufacturing?

    A: Yes! With 10+ years of OEM/ODM expertise, we provide private label services from concept to production. Share your specifications or brand guidelines, and we’ll deliver solutions aligned with your market needs.

  • Q6: What is your typical lead time?
    Q6: What is your typical lead time?

    A: Standard orders ship within 30-45 days, while customized projects may require 60-75 days. Our vertically integrated supply chain minimizes delays, and we prioritize transparency with real-time production updates.

  • Q7: How do you ensure after-sales support?
    Q7: How do you ensure after-sales support?

    A: We offer: 12-month warranty on mechanical and electrical components. Lifetime technical support via [email protected]. Spare parts availability for 10+ years. On-site training for bulk orders.

  • Q8: Are you a trading company or manufacturer?
    Q8: Are you a trading company or manufacturer?

    A: We are a direct factory with group subsidiaries: Yidenxin Manufacturing: Core production base. Aiber Import & Export: Dedicated global trade team. Hangzhou Eddysen: R&D and smart kitchen innovation hub.

  • Q9: Why choose Eddysen over competitors?
    Q9: Why choose Eddysen over competitors?

    A: Three key advantages: Cost-Effectiveness: Scale-driven pricing without compromising quality. Stability: Zero defects in mass production since 2006. Loyalty: Long-term partnerships with 80% repeat clients worldwide.

  • Q10: How can I request a quote?
    Q10: How can I request a quote?

    A: Contact us via [email protected] with product details, quantities, and target markets. Our team will respond within 4 business hours with a competitive proposal.